1. Introduction
This Privacy Policy describes how we collect, use, and share information when you use our services, including our website and AI-powered restaurant assistant platform ("Lexi"). By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly and information that is automatically collected when you use our services:
- Account information: Name, email address, phone number, and business details when you create an account or sign up for our services.
- Call and voice data: Recordings and transcripts of phone calls processed through our AI assistant, including order details and customer interactions.
- Usage data: How you interact with our platform, including pages visited, features used, and session duration.
- Device information: IP address, browser type, and device identifiers.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI assistant services
- Process orders, reservations, and customer requests
- Communicate with you about your account and our services
- Analyze usage patterns to enhance our platform
- Comply with legal obligations and enforce our terms
4. Third-Party Services
We use third-party services to operate our platform, including cloud hosting, analytics, payment processing, and communications providers. These services may collect and process data in accordance with their own privacy policies. We use services such as Google Analytics and PostHog for analytics, and we may share necessary information with payment processors, SMS providers, and AI/voice technology partners to deliver our services.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our services. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. We may retain certain data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. You may also have the right to data portability. To exercise these rights, please contact us using the information provided below.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@hilexi.ai.